ICT Associate (HR and Payroll Systems)

JOB HIGHLIGHT

This is a great opportunity to contribute to a global IT team within a UN organization, directly impacting the efficiency and effectiveness of HR and payroll operations worldwide. The role offers exposure to complex ERP systems (Unit4 Business World/Agresso), functional support, and knowledge management, providing a platform for professional growth in a dynamic, international environment. You will play a key role in ensuring the stability and accuracy of critical business applications, supporting UNOPS's mission to deliver sustainable development.

ABOUT THE REGION

The UNOPS IT Group (ITG) is at the forefront of digital transformation, designing, delivering, and managing all of UNOPS IT infrastructure and business applications. We are a global team, dedicated to harnessing cutting-edge technology to address critical business needs and empower UNOPS personnel worldwide. ITG provides the essential IT systems and tools that underpin the successful implementation of UNOPS projects and the delivery of corporate initiatives. From maintaining robust enterprise resource planning (ERP) systems and developing bespoke business applications to managing our cloud infrastructure and supporting global collaboration platforms, our work ensures operational excellence. We are committed to continuous improvement, driving effectiveness and efficiency in UNOPS products and services, ultimately helping people build better lives and countries achieve peace and sustainable development.

ABOUT THE GROUP

The UNOPS IT Group (ITG) is at the forefront of digital transformation, designing, delivering, and managing all of UNOPS IT infrastructure and business applications. We are a global team, dedicated to harnessing cutting-edge technology to address critical business needs and empower UNOPS personnel worldwide. ITG provides the essential IT systems and tools that underpin the successful implementation of UNOPS projects and the delivery of corporate initiatives. From maintaining robust enterprise resource planning (ERP) systems and developing bespoke business applications to managing our cloud infrastructure and supporting global collaboration platforms, our work ensures operational excellence. We are committed to continuous improvement, driving effectiveness and efficiency in UNOPS products and services, ultimately helping people build better lives and countries achieve peace and sustainable development.

JOB SPECIFIC CONTEXT

The ICT Associate (HR and Payroll Systems) position is based in Bangkok, Thailand, strategically located to provide direct support to the UNOPS Shared Service Centre (SSC). This role is integral to the UNOPS IT Group (ITG), which is dedicated to leveraging cutting-edge technology to meet UNOPS's business needs globally. The Associate will work within a global team of IT professionals, contributing to the operational excellence of UNOPS's enterprise resource planning (ERP) systems, specifically focusing on HR and payroll modules. The work directly supports UNOPS personnel worldwide, enabling the successful implementation of projects and corporate initiatives that help people build better lives and countries achieve peace and sustainable development.

ROLE PURPOSE

The ICT Associate (HR and Payroll Systems) supports the HR and Payroll Analyst and Solutions Designer by assisting with system configuration, testing, documentation, and operational support tasks for the HR and payroll modules within UNOPS's ERP system (Unit4 Business World/Agresso). The role ensures the integrity and smooth functioning of these critical systems, providing essential support to the UNOPS Payroll team and contributing to robust knowledge management for the Payroll Support Team.

FUNCTIONS / KEY RESULTS EXPECTED

The ICT Associate (HR and Payroll Systems) will support system configuration activities and provide assistance across testing, documentation, and operational support tasks under the supervision of the HR and Payroll Analyst and direction of the Solutions Designer.

Amongst other tasks, the successful candidate will:

• Support system configuration of the payroll solution within the UNOPS ERP (Unit4 Business World)
  • Assist with configuration tasks in the ERP as directed by the HR and Payroll Analyst and Solutions Designers, including routine updates to the system under supervision.
  • Carry out initial testing of configurations as assigned.
  • Participate in testing activities when changes, upgrades, or patches are applied, following established test scripts and procedures.
  • Provide support during user acceptance testing as required.
• Provide support to the UNOPS Payroll team
  • Help investigate reported application problems under the guidance of the HR and Payroll Analyst, Solutions Designers and Senior Developers, contributing to diagnosis and issue resolution.
  • Carry out assigned tests and document findings to assist in identifying root causes and potential workarounds.
  • Liaise with the Payroll Support Analyst and other team members including system support agents, senior developers, product managers, process leads, architects and business owners to relay information on identified issues.
• Contribute to knowledge management services for the Payroll Support Team
  • Assist in maintaining development and configuration documentation for the Payroll Support team.
  • Support the recording and documentation of work activities, including design specifications and test plans, as directed.
  • Contribute to keeping system documentation related to HR and payroll processes up to date and accessible.
  • Assist in compiling training materials and guidance documents related to HR and payroll developments

SKILLS

• Documentation
• Enterprise Resource Planning
• Knowledge Management
• Software Testing
• User Acceptance Testing

COMPETENCIES

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organisational and ethical norms