Credit Approval Team Leader

About the Role

Credit Approval Team Leader at Kredivo Group responsible for leading the Credit Analyst team and overseeing daily credit application processing.

Responsibilities

• Lead and supervise the Credit Analyst team to ensure performance meets defined KPIs.
• Oversee daily credit application processing to ensure SLAs are met in both volume and quality.
• Manage shift schedules to maintain full operational coverage, including weekends and holidays.
• Ensure adherence to Standard Operating Procedures (SOPs) and internal processes.
• Provide training and continuous coaching to new and existing team members.
• Monitor team performance and implement improvement initiatives when necessary.
• Conduct thorough credit evaluations, including KYC verification and other screening criteria.
• Analyze applicants’ creditworthiness and make final approval decisions based on internal policies.
• Apply professional judgment and past experience to support credit operations and process improvements.

Qualifications

• Bachelor's degree in any discipline from a reputable university.
• Minimum of 3 years' experience leading and managing a team, preferably within credit analyst, KYC, customer due diligence, or a related operational function; experience within financial services, banking, fintech, or lending environments is advantageous.
• Strong ability to assess customer identity and evaluate risk profiles.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Google Workspace tools.
• Excellent leadership, interpersonal, and communication skills.
• Good command of English is a must.
• Willingness to work in shifts, including weekends and public holidays.

Additional Information

• Onsite role with shift work requirements, including weekends and public holidays.