Analyst 1, Logistics

About the Company

At WD, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, WD is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we've been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world's biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, WD is fueling a brighter, smarter future.

Responsibilities

• Monitor and maintain fulfillment KPIs, including data analysis and performance reporting
• Coordinate with internal and external stakeholders to ensure smooth daily operations, including receiving, order fulfillment, and issue resolution
• Lead weekly coordination meetings with VMI hubs to address operational issues and verify billing accuracy
• Facilitate weekly/monthly carrier review meetings, including issue tracking and documentation of meeting minutes
• Manage customs clearance matters in collaboration with carriers and the Finance team, ensuring compliance with legal and local regulatory requirements
• Review order status and inventory transactions within the ERP system, coordinating issue resolution with relevant stakeholders
• Drive continuous improvement initiatives by identifying operational inefficiencies and cost optimization opportunities
• Support internal and external audit activities
• Develop and maintain Work Instructions (WI) for systems and operational processes
• Support User Acceptance Testing (UAT) for system and process enhancement projects

Qualifications

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred

0-2 years of experience in logistics operations or a related discipline

Skills

• Strong verbal and written communication skills in English and Thai, with the ability to effectively collaborate with internal and external stakeholders
• Excellent organizational, analytical, and problem-solving skills
• Self-motivated, customer-focused, resourceful, and results-driven
• Ability to meet daily and weekly deadlines while achieving departmental KPIs
• Capable of managing multiple priorities and working effectively under pressure
• Able to perform in a fast-paced environment while maintaining high standards of accuracy and quality
• Strong system proficiency and data analysis capability, including experience with ERP systems (Oracle Cloud Supply Chain preferred)
• Advanced proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint)
• Experience in import and export clearance and customs declaration preferred
• Proven experience working within international or cross-functional teams
• Demonstrated reliability with strong attendance and punctuality
• Good command of spoken and written English
• Ability to speak Chinese will be given special consideration