Documentation and Customer Services Coordinator

Key Responsibilities

• Provide excellent customer service and respond promptly to customer inquiries.
• Manage feeder vessel bookings and schedules.
• Handle booking confirmations and maintain booking records.
• Prepare and update booking lists accurately.
• Oversee container management and coordination.
• Operate and manage Liner systems, including K-Navi and Aicos.
• Coordinate closely with port terminals to ensure smooth operations.
• Liaise with depots regarding container movement and availability.
• Prepare and proceed import/export documentation and related reports.
• Support additional operational duties and undertake assignments as required by Team Leaders to meet company objectives.
• Monitor and update shipment status to all relevant parties in a timely manner.
• Close job files and ensure timely billing to customers, agents, and vendors.
• Ensure full compliance with Standard Operating Procedures (SOP) and company policies.

Qualifications

• 0-3 years of experience in Logistics company, Freight Forwarding or Shipping Line.
• Bachelor's Degree in Logistics, Supply Chain Management, or a related field.
• Fresh graduates are welcome to apply.
• Strong Customer Service mindset with good interpersonal skills.
• Proactive, responsible, and detail oriented.
• Positive Attitude and willingness to learn.
• Strong communication and coordination skills.
• Ability to work effectively under pressure and meet deadlines.
• Good team player with the ability to collaborate across departments.
• Fair to good command of spoken and written English.
• Demonstrates company core values: Accountability, Bravery, Curiosity, and Sustainability.