Customer Success Account Manager

About the Company

Beyondsoft is a leading mid-sized business IT and consulting company that combines modern technologies and proven methodologies to tailor solutions. Our global head office is based in Singapore, and our team spans four continents (North America, South America, Europe, and Asia). We focus on collaboration, transparency, and accountability, and strive to foster a diverse, equitable, and inclusive culture.

Responsibilities

• Implement pilot projects to demonstrate value and potential; monitor pilot success and plan for future expansions.
• Guide customers through the stages of cloud adoption for sustained growth.
• Assist for Unified penetration for potential growth accounts to maximize market capture.
• Collaborate with support engineer(s) to troubleshoot and resolve customer issues related to Microsoft Cloud technology, such as Modern Work, Security, or Azure services.
• Escalate complex or unresolved issues to the appropriate teams and follow up until resolution.
• Identify and communicate customer needs and opportunities to the sales and product teams.
• Assist and orchestrate with technology experts and customers on service delivery which may have language barriers.
• Drive successful consumption with customers on Microsoft solutions they have acquired.
• Stay updated on the latest product features, enhancements, and best practices.
• Work with flexibility regarding working hours; may need to work outside of normal business hours.

Qualifications

• Minimum 3 years of experience in a technical support role, IT Administrator, or related IT role.
• Strong knowledge of Microsoft Cloud technology, such as Azure, Modern Work, and Security services.
• Excellent communication, problem-solving, and customer service skills.
• Ability to work independently and as part of a team.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Certification in Microsoft Cloud technology is a plus.
• Fluent communication in both English and local languages.

Additional Information

Beyondsoft provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type with regards to protected characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle.