Professional, Food and Beverage

Responsibilities

• Ensure timely setup, replenishment, and breakdown of food and refreshment service stations including vending machines across assigned locations.
• Liaise with catering teams and vendors to confirm daily menus, special dietary needs, and service quantities including tastings and meal order placements.
• Monitor presentation, cleanliness, and service flow during meal times.

Vendor & Stakeholder Communication

• Act as the primary on-site and cluster liaison between vendor teams and client stakeholders.
• Answer employee queries in-person, and online via ticketing and company communication tools.
• Escalate service issues or disruptions to the Vendor Account Manager and/or Client FTE Manager promptly.
• Participate in daily or weekly check-ins with vendor operations leads and address feedback, service gaps and opportunities.
• Provide solutions and ideas to enhance engagement and meal variation for employees.

Customer Experience & Engagement

• Serve as a point of contact for employees with questions about food service offerings.
• Support communication of menu details, allergens, and changes through signage or digital systems.
• Collect informal feedback and report common trends to FTE management and vendor leads.
• Monitor of vending machine consumption trend and updating of planogram of vending machine ensuring user satisfaction.

Budget, Compliance & Standards

• Administer App delivery platform access controls for employees across assigned locations.
• Support adherence to food safety, sanitation, and health code standards by implementing company standards.
• Complete assigned checklists (e.g., daily temperature logs, cleaning schedules).
• Ensure the service area is compliant with local and client-specific guidelines.
• Monitor weightage, wastage data accuracy.
• Monitor and record all related expenses.
• Manages food and beverage supplies in compliance with company processes.
• Follows food safety compliance processes and mitigates and prevents issues.

Reporting & Documentation

• Maintain basic service records (e.g., headcounts, food waste tracking, incident logs).
• Support client reporting requirements on KPIs, guest counts, and service quality where applicable.

Qualifications

• Minimum of four years of relevant experience in office operations within the Food and Beverage industry. A background in hospitality or business is preferred.
• Demonstrated strong organizational abilities, proficiency in multi-tasking, and the capacity to prioritize tasks effectively in a busy and dynamic work environment. Willingness to embrace challenges, along with excellent verbal and written communication skills.
• Capacity to maintain high energy levels in a fast-paced setting, with a keen attention to detail. Possesses strong analytical, problem-solving, and financial skills.
• Outstanding interpersonal skills, a good sense of teamwork, and the ability to collaborate effectively with a diverse group of individuals across various job functions.
• Upholds principles, is adaptable, resourceful, and has a positive mindset towards customer service.