Officer - AAGI A&H Claims Administration (ASO)

About the Role

Join our team to support end-to-end claim administration and deliver excellent service to our customers. This role is ideal for candidates who enjoy coordination, accuracy, and working in a fast-paced insurance environment. Onsite position supporting corporate and ASO client portfolios.

Responsibilities

• Process and prepare claim documents for both member and provider payments within agreed timelines
• Ensure billing accuracy before submitting for payment processing
• Communicate with customers in Thai and English via official letters (e.g., claim decisions, additional requirements)
• Coordinate with hospitals and customers to gather required claim information
• Manage a high volume of pending claims (approx. 450–500 cases/month)
• Handle customer requests regarding original documents
• Support corporate and ASO clients with claim documentation

Qualifications

• Bachelor’s degree in any field
• 2–3 years of experience in insurance, hospital, or related service industry
• Strong attention to detail and coordination skills
• Good communication skills in both Thai and English, including written official letters
• Familiarity with MS Office and Excel preferred
• Any AI-future skills (e.g., ChatGPT, CoPilot365) will be an advantage

Why Join Us?

• Opportunity to grow in a leading insurance organization
• Dynamic and supportive team environment
• Exposure to corporate and ASO client portfolios

About the Company

Allianz Group is one of the most trusted insurance and asset management companies in the world. We strive to create an inclusive workplace and welcome applications regardless of background, age, gender, nationality, religion, disability or other characteristics protected by local laws.