Account Manager, GrabAds

About the Company

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

About the Role

As part of the GrabAds Thailand team, you will manage a portfolio of GrabAds campaigns, working with leading advertisers directly and media agencies. You will collaborate with your team and aim to meet quarterly performance targets. You will work with the Ad Ops team, Key Account Manager, Demand Planning and Marketing team to achieve campaign KPIs, recommend optimized campaign flows, and identify opportunities for upselling and cross-selling GrabAds solutions. You will report to Manager, Account Management (GrabAds), on site working base in Bangkok office.

Responsibilities

• Manage a portfolio and revenue of accounts to hit the team sales target.
• Be the main contact for clients to provide professional consultation and to coordinate on day-to-day basis for campaign implementation.
• Submit campaign bookings to the Ad Ops team to launch campaigns within the timeline.
• Work closely with Key Account Manager and Demand Planning team to ensure achieving GMV growth on your responsible advertisers.
• Track main campaign metrics and ensure campaign goals are met.
• Collaborate with Ad Ops team to analyze campaign performance, provide recommendations to clients and secure campaign renewals.
• Prepare Monthly / Quarterly / JBP Business Review report for main accounts.
• Work with the finance team to ensure we get all documents from clients for the billing process.

Qualifications

• 3+ years of account manager or key account manager experience in the e-commerce or delivery platform for well-known advertisers.
• Proven track record in client relationship management and new business development.
• Experience establishing communication and engagement with prospects with ability to transmit across different level team members.
• Deep-understanding about the digital media and know the latest digital advertising trends.
• Understanding of the ecosystem of programmatic advertising / Biddable and Search.
• Analytical for data-based decisions and able to provide consultation to clients for the next move.
• Proficiency in Google Workspace such as Google Sheet (THE MUST), Google Word and Google Slide.
• Fluent in Thai and English skills.

Benefits

• Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave.
• Confidential Grabber Assistance Programme to support employees and their families.
• FlexWork arrangements such as differentiated hours.

Additional Information

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities.