T&T Manager - Customer Strategy & Design (Go-To-Market) - TH

About the Role

This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.

As part of Customer Strategy & Design (CS&D), you will work with team to help our clients with their Digital Transformation, Brand Experiences, Products and Services, Innovation Strategies, Digital Venturing and Customer Experiences, bridging Business and Customer strategies by design. We help clients connect People, Product, Purpose and Profit through the use of strategy, design and technology.

We are seeking an experienced Senior Manager to drive the growth of our practice in Thailand. This role will focus on developing the local market, originating deals, and delivering high-impact transformation programs across industries.

Responsibilities

Market Development & Growth

• Lead the expansion of our presence in Thailand
• Build and execute a local market strategy, including industry focus areas, target accounts, and partnerships
• Develop strong relationships with senior client stakeholders across key sectors
• Identify, originate, and close new business opportunities

Sales & Business Development

• Own and drive pipeline creation and revenue growth in Thailand
• Lead client conversations, proposals, and commercial negotiations
• Collaborate with regional teams to bring the best of firm capabilities into Thailand opportunities
• Contribute to thought leadership and local brand building

Presales & Solutioning

• Translate client needs into end-to-end digital transformation solutions
• Shape proposals across CX, digital platforms, data, and transformation programs
• Work closely with cross-functional teams (strategy, design, technology, data) to craft compelling solutions

Delivery Leadership

• Lead delivery of consulting engagements in Thailand, ensuring quality and client satisfaction
• Manage project teams across strategy, product, and transformation workstreams
• Drive structured transformation roadmaps, PMO governance, and measurable outcomes

Requirements

• 12-15 years of experience in consulting or industry roles related to digital transformation
• Strong experience in Thailand market, with established client network preferred
• Proven track record in business development and deal closure
• Experience delivering projects in one or more of the following: CX strategy and customer journey transformation, Digital product / platform innovation, Transformation programs and PMO
• Strong understanding of enterprise technology and digital ecosystems
• Ability to operate in a hands-on, entrepreneurial environment
• Strong stakeholder management and communication skills