Export Operation Supervisor

About the Company

With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

Responsible for managing Customer Service and Export Planning activities for all export markets sourcing Ice Cream products from the TMICC Minburi manufacturing and sourcing site. The role serves as the key coordination point between Export Customers, Supply Planning, Manufacturing, Logistics, Warehouse, Quality, Finance, R&D, and NeCo teams to ensure product availability, OTIF delivery performance, inventory optimization, innovation readiness, regulatory compliance, and smooth end-to-end export operations.

What you'll be responsible for

• Managed medium and long-term material planning to ensure uninterrupted production supply.
• Maintained master data integrity and consolidated export demand for weekly production planning based on Firm Fence and MPQ requirements.
• Coordinated PO fulfillment and shipment execution with Warehouse and Logistics teams, mitigating delays related to documentation, packaging, certifications, and vessel schedules.
• Conducted monthly ICDOT reporting, root cause analysis, and loss tree tracking to identify improvement opportunities.
• Collaborated with export customers to align PO quantities and delivery timing with production capacity and shipment schedules.
• Led NeCo activities for product code creation and TP readiness, ensuring compliance with approved NW sign-offs.
• Collaborated cross-functionally with R&D, Factory, Warehouse, Finance, and NeCo teams to establish and validate master data accuracy.
• Controlled ISA and ICQA approval processes to ensure production readiness and compliance before FG manufacturing.
• Managed export demand planning to achieve OTIF delivery performance aligned with business case commitments.
• Configured and maintained export plant master data, ensuring accurate demand propagation by market, quantity, and lead time requirements.
• Oversaw DVS and Import License readiness, ensuring regulatory compliance and uninterrupted production execution.
• Led export inventory management and transition planning, optimizing FIFO compliance and reducing aging stock, quality risks, write-offs, and business waste.
• Controlled monthly SLOB performance through proactive customer engagement, inventory provisioning, and disposal strategies.
• Managed end-to-end product transition activities, including production planning, final production control, write-off execution, and financial settlement coordination with cross-functional teams and export customers.
• Ensured compliance with inventory holding agreements and drove timely stock liquidation to improve working capital and inventory health.
• Managed weekly end-to-end export supply chain operations, integrating production output, DRP planning, and shipment execution to optimize inventory levels.
• Developed and reported weekly export inventory projections, providing actionable insights to support business planning and inventory control.
• Led cross-functional coordination on quality-related issues, ensuring timely customer communication and issue resolution within agreed service levels.
• Executed proactive production and shipment planning strategies to reduce month-end inventory exposure and improve inventory health metrics.

We're looking for someone who

• Bachelor's Degree, preferably in Supply Chain Management, Logistics, Business Administration, or a related field.
• 1 to 3 years of experience in Supply Chain, Supply Planning, Export Operations, Logistics, Customer Operations, or related fields.
• Experience in export planning, inventory management, production planning, or innovation project coordination is an advantage.
• Familiarity with SAP, master data management, demand planning, and inventory control processes is preferred.
• Strong analytical, problem-solving, and coordination skills with the ability to manage multiple stakeholders and priorities.
• Customer-focused mindset with strong stakeholder management skills.
• Demonstrates Unilever IC Way behaviors, including:
• Positive energy and growth mindset
• Strong sense of ownership and accountability
• Responsive, agile, and flexible in a dynamic business environment
• Effective collaboration across cross-functional teams

What you'll get

• Market-competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities