Claims Manager

About the Company

Howden Maxi Insurance Broker Co.,Ltd , we pride ourselves on being a broker with a difference. Our principles help us stand out, while driving us to always try harder for our clients.

Responsibilities

• Manage all claims from clients, especially Construction & Engineering, Power & Energy and ensuring timely and fair resolution/ settlement.
• Communicate, liaise, negotiate with insurers, loss adjusters or other parties concerned to protect and maximize client benefits.
• Conduct and supervise claim investigations and inspections, ensuring thorough analysis and client protection.
• Establish, maintain, and continuously improve the claim management system.
• Input, monitor, and maintain accurate claim information in relevant systems, ensuring data integrity.
• Develop and implement claim support programs to enhance efficiency and service quality.
• Provide leadership, guidance, and support to the claims team, fostering collaboration and professional growth.
• Monitor and manage outstanding claims, ensuring progress, closure, and reporting to senior management.
• Identify and deliver practical claim solutions, maximizing advantages for clients.
• Review, interpret, and develop policy wordings to support both claims and marketing functions.
• Share insights and suggest policy wordings to strengthen competitive insurance solutions.
• Collaborate with the marketing team to increase opportunities for winning new business.

Qualifications

• Bachelor’s degree in any related fields (legal background is preferrable).
• Minimum 5-10 years of experience in claims handling within insurance brokerage or insurance companies or loss adjusting companies or other related companies.
• Strong knowledge of insurance policies, claims processes, and regulatory requirements.
• Strong organizational skills to manage multiple claims and meet deadlines.
• Proven ability to interpret policy wordings accurately and provide clear guidance to clients and colleagues.
• Capability to share insights, create, or suggest policy wordings to support the claims team and marketing team and to develop competitive insurance solutions.
• Strong analytical and problem-solving skills with attention to detail.
• Strong communication and negotiation skills for dealing with clients, insurers, and surveyors/ loss adjusters or other parties concerned.
• Ability to work independently and collaboratively across departments, supporting both claims and marketing functions.
• Adaptability and teamwork ability to thrive in a dynamic business environment.
• Thai Nationals only.

Additional Information

• Work arrangement: onsite.
• Employment type: Full-time.