(Logman) Customer Service & Document Junior

KEY RESPONSIBILITIES

• Act as the primary operational contact for overseas agents, ensuring effective communication and coordination throughout the shipment process.
• Coordinate confirmed Sea Freight, Air Freight, Import, Export, and Cross-trade shipments with relevant internal departments.
• Monitor shipment progress, booking confirmations, vessel schedules, ETD/ETA, and cargo movements, providing timely updates to overseas agents.
• Coordinate and verify shipping documents, ensuring accuracy, completeness, and timely submission.
• Handle shipment-related issues, delays, documentation discrepancies, and agent complaints to ensure prompt resolution.
• Liaise with Operations and Finance on shipment charges, Debit Notes, Credit Notes, and billing discrepancies.
• Maintain accurate shipment records, monitor operational performance, and prepare regular shipment reports.
• Support continuous improvement of operational processes and service quality to ensure overseas agent satisfaction.

QUALIFICATIONS

• Bachelor's degree in Logistics, International Business, Supply Chain Management, or a related field.
• Minimum 2–3 years of experience in freight forwarding customer service or international shipment coordination.
• Experience handling overseas nomination shipments is highly preferred.
• Good knowledge of Sea Freight, Air Freight, Import/Export procedures, and shipping documentation.
• Good command of written and spoken English.
• Strong coordination, communication, and problem-solving skills.
• Ability to work independently and handle multiple shipments simultaneously.
• Detail-oriented, proactive, and service-minded.

What Youll Get (Welfare & Benefits)

• 5-day work week + Flexible working style
• Birthday leave
• 10 Days Annual Leave
• 4 Days Bereavement Leave
• 5 Days Wedding Leave (Inclusive for all genders)
• Monthly Commission
• Housing Loan Support (GHB program)
• Medical Coverage (OPD, IPD) + Annual Health Check-up
• Virgin Active Wellness 10% Discount
• Fitness First Wellness 5% Discount
• Free tea and coffee (fuel your day!)
• Company outings and parties
• Training & Development opportunities
• 17–18 Thai public holidays/year
• A fun, fast-moving, and friendly workplace!