Solutions Manager - Social Media

About the Company

Unifi ed Social is committed to delivering innovative solutions in the marketing domain, fostering a culture of collaboration and excellence.

About the Role

The role involves leading the execution of platform enhancements, feature rollouts, and day-to-day maintenance and solution management across key Unifi ed Social SAAS systems.

Responsibilities

• Lead the execution of platform enhancements, feature rollouts, and day-to-day maintenance and solution management across key Unifi ed Social SAAS systems such as Sprinklr, CreatorIQ, Tubular Labs, BLINK.URL, and other internal tools.
• Manage product backlogs and coordinate with technical teams, vendors, and capability owners to ensure timely and high-quality delivery of roadmap items.
• Drive new feature rollouts, platform enhancements, and break/fix support coordination in collaboration with internal teams and vendor partners.
• Manage platform operations including user access and permissions.
• Coordinate technical requirements across integrations, APIs, data flows, taxonomy enablers.
• Collaborate with global and regional capability product managers to gather enhancement requirements and bring solutions to life.
• Focus on social media risk mitigation, maintaining the TCCC minimum standards for social media execution, social influencer monitoring and risk mitigation.
• Facilitate platform experiments and pilots, ensuring timely execution and knowledge sharing.
• Track vendor delivery and ensure alignment.

Qualifications

• Experience in MarTech, solutions management, or product/platform enablement roles in a fast-paced, data-driven environment.

Skills / Required Skills

• Deep understanding of platform ecosystems, governance, data flow, and technical solutioning in the marketing domain.
• Strong communicator, capable of translating between technical teams, vendor partners, and non-technical stakeholders.
• Experienced in cross-functional project and change management, with strong attention to detail and ability to coordinate across levels.
• Confident at facilitating trainings, leading stakeholder routines, and supporting user onboarding with empathy and clarity.
• Able to rapidly embrace, learn and leverage TCCC’s AI & generative AI stack for more efficient operations.

Preferred Skills

• Ensure governance frameworks, roles, permissions and data standards are followed.
• Support the execution of end-to-end rollout of new features and system changes.
• Support product enablement through clear documentation, training and onboarding coordination.
• Coordinate technical requirements across integrations, APIs, data flows, taxonomy enablers.
• Track vendor delivery and ensure alignment.