Service Advisor, Nakhon Ratchasima

About the Role

Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities

• Answer phone calls, emails and drive-ins to address customer concerns with the highest level of response and attention
• Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager
• Accurately record issues and data into Dealer Management System with strong attention to detail
• Conduct transactions in system; walk customer through corrections and provide summary
• Communicate estimated completion time, provide regular updates and follow through on each customer vehicle
• Coordinate the detail of every vehicle prior to delivery and arrange delivery time or pick up with each customer
• Follow up with customers on services provided to ensure satisfaction

Qualifications

• Knowledge of methods, techniques, parts, tools and materials used in maintenance and repair of vehicles
• Operation and maintenance of a wide variety of hand and power tools, shop tools, and automotive and electrical test equipment
• Understanding of basic automotive techniques related to repair and servicing of automobiles
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Ability to establish and maintain cooperative working relationships with the public and team members
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goals
• Retail automotive service experience preferred