Distribution - Branch Banking Manager

KEY RESPONSIBILITIES OF THE ROLE:

• Manage sales to achieve the target of the responsible Branch Banking Region/Zone.
• Respond to Branch Banking inquiries, service, or transaction requests and maintain a clear flow of communication among all parties.
• Resolve problems in an accurate, timely, and professional manner.
• Coordinate with banks regarding customer complaints and problem resolution and/or compensation.
• Respond to calls from investment professionals and provide them with information on mutual fund offerings, services and operating procedures.
• Recommend asset allocation models or suitable investments for clients according to their objectives, horizon, and risk tolerance.
• Co-seminars with banks on current investment climate and financial market to up-sale or cross-sell with Eastspring products.
• Support and provide professional answers on investment, financial market, fund insights, operations such as error-transaction process, dividend payment dates, fund holidays, etc.
• Provide product presentations, competitor reviews, and financial market commentaries as requested or deemed necessary.
• Present the seller development plan and new customer sales plan to the responsible Sales Head on a quarterly basis.
• Coordinate, support and develop relationships with regional managers and zone managers.
• Other assigned by team head and senior leaders.

QUALIFICATIONS and EXPERIENCE:

• Bachelor's degree in Banking, Finance, Economics, or related fields.
• At least 3-5 years of experience in the financial services industry, preferred mutual fund.

TECHNICAL/ FUNCTIONAL SKILLS:

• IC and IP License.
• Strong knowledge of retail banking products and services (Deposits, Loans, SME Banking).
• Branch operations management and process optimization.
• Risk management and compliance with regulatory requirements.
• Sales performance analysis and reporting.
• Familiarity with Core Banking systems and digital banking platforms.
• Team leadership and resource allocation.

BEHAVIOURAL COMPETENCIES AND SKILLS:

• Leadership & People Management: Ability to motivate, coach, and develop branch staff.
• Customer Orientation: Focused on delivering superior customer experience.
• Problem Solving & Decision Making: Makes informed decisions and resolves issues promptly.
• Communication & Influencing Skills: Clear communication and ability to influence stakeholders.
• Adaptability & Change Management: Flexible in responding to market and technology changes.