Telemarketing Executive (Mandarin-Cantonese-English Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

Responsibilities

• The Telemarketing Executive is responsible for inviting guests to attend a personal preview of our onsite sales gallery and offer a discounted holiday discovery package.
• Represent Anantara in a courteous, enthusiastic and diligent manner.
• Ensure invited guests attend a 90 minute sales presentation on the benefits of shared ownership and that each guest clearly understands the offer and is qualified to attend the presentation.
• Contact potential guests by telephone to sell a discounted holiday package and make outbound dials at a rate of at least 20 dials per hour to meet efficiency guidelines.
• Follow a scripted presentation to ensure accurate communication and to maximize the number of preview presentations booked.
• Employ an empathetic, listening, problem solving approach to overcome objections and persuade guests to attend the preview presentation.
• Support the customer’s decision to purchase and travel on the Holiday Discovery Package by sharing benefits and reinforcing the fun and rewarding aspects of the package.
• Ensure timely and accurate documentation of guest qualifications and participation details, and effectively manage company-assigned leads for maximum conversion to preview presentations.
• Perform clerical or other reasonable duties requested by the Telemarketing Manager/Supervisor.

Qualifications

• Positive and enthusiastic attitude.
• Excellent communication skills; excellent listening skills, verbal & non-verbal communications.
• Ability to work independently and as an active team player; ability to multi-task.
• Problem solving and negotiating ability; presents oneself as a professional role model.
• Minimum of one year’s experience in the Shared Ownership selling profession, and/or two years’ experience in the direct selling profession.
• Tertiary or University education desirable, though not an essential requirement.