Senior Manager PMO - Strategic Planning (Business Intelligence Centre)

About the Role

The Senior Manager of Strategy & Special Projects is responsible for identifying growth opportunities, assessing business risks, and leading high-impact strategic initiatives from concept to execution suitable for retail & wholesale business landscape.

This role acts as an internal strategy leader and execution driver, combining deep market research, structured problem-solving, and cross-functional leadership to deliver measurable business outcomes. The role works closely with senior management to translate strategic priorities into actionable plans and ensure successful implementation across teams

Key Responsibilities

• Conduct in-depth market research (customers, competitors, industry trends)
• Identify:
• Growth opportunities (new markets, categories, channels)
• Business risks (competitive threats, margin pressure, operational gaps)
• Develop data-driven recommendations for leadership decision-making
• Prepare high-quality materials for senior leadership (presentations, business cases)
• Lead high-priority, CEO/management-sponsored initiatives such as:
• New business launches (e.g., new store formats, e-commerce expansion)
• Cost optimization programs
• Customer experience transformation
• Define scope, timeline, KPIs, and success metrics. Monitor the against targets, making adjustments as needed.
• Drive execution across functions (merchandising, operations, marketing, tech)
• Act as the central driver ensuring alignment across teams
• Break down strategic initiatives into clear, trackable workstreams
• Set priorities and guide internal teams on execution focus
• Proactively resolve bottlenecks and escalate risks

Qualifications

• 8–12+ years of experience in: Strategy consulting / corporate strategy / business transformation
• Background in top-tier consulting or strategy roles strongly preferred
• Experience with digital transformation or e-commerce expansion
• Exposure to data-driven decision-making environments
• Comfortable moving between:
• Boardroom discussions
• Day-to-day execution with operational teams

Additional Skills

• Strong structured thinking (e.g., issue trees, hypothesis-driven approach)
• Ability to translate ambiguity into clear action plans
• Advanced skills in:
• Market sizing
• Competitive benchmarking
• Customer segmentation
• Strong data analysis (Excel, SQL, or BI tools)
• Ability to synthesize complex data into clear insights
• Deep understanding of:
• Retail P&L (revenue, margin, inventory, cost structure)
• Omnichannel business models (store + e-commerce)
• Key retail drivers (footfall, conversion, basket size)
• Experience in retail, FMCG, or e-commerce strongly preferred
• Proven ability to drive execution, not just recommend strategy
• Strong project management skills:
• Planning, tracking, risk management
• Stakeholder coordination
• Ability to manage multiple high-priority initiatives simultaneously
• Comfortable working in fast-paced, ambiguous environments