Agent-Air Import Customer Service

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

• To fully inform customers about inbound shipments and arrival notice eg. By sending pre-alert and answer general telephone inquiries professionally.
• To trace & track shipments with airlines and overseas branches for smooth operations.
• To check customers’ credit line and the term with issued report.
• To assist on following-up payment from customers especially non-credit accounts.
• To handle claims and PNC to airline.
• To assist in solving consol settlement problems and Break-bulk clerk workload.
• To coordinate with sales and oversea branches for correct rates quoted to customers.
• To follow up Delivery Order from Airport.
• To authorize release of correct freights to respective customers and fully check the customer’s credit limits.
• To check, review and verify inbound documents.
• To input event codes as per Operation Process Standard.
• To reply overseas for shipment tracking.
• To generate billing of invoices for shipment customs clear through Expeditors.
• To act as customs clearance coordinator between customers, terminal operators and brokerage team.
• To take up additional assignments as required to meet with the Company needs.

Qualifications

• University graduate, preferably with minimum 1 year's relevant experience.
• Good communication in English.
• Typing skills and computer literacy.

Additional Information

All your information will be kept confidential according to EEO guidelines.