Welcome Desk Agent

About the Company

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. In joining W Hotels, you join a portfolio of brands with Marriott International.

Responsibilities

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests; activate/reissue room keys and secure payment.
• Ensure rates match market codes and document exceptions; verify and adjust guest billing.
• Communicate to appropriate staff when guests are waiting for an available room and coordinate with Housekeeping to track room status and guest concerns.
• Advise guests of messages; clear departures in computer system; file guest paperwork or documentation.
• Operate telephone switchboard; answer, record, and process all guest calls, requests, questions, or concerns and follow up to ensure satisfaction.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information; arrange transportation for guests/visitors.
• Count and secure bank at beginning and end of shift; cash guests' checks; process all payment types, vouchers, paid-outs, charges, and provide change.
• Notify Loss Prevention/Security of any reports of theft.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience required.
• Supervisory Experience: No supervisory experience required.
• License or Certification: None required.

Additional Information

• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Maintain clean and professional uniform and personal appearance; maintain confidentiality of proprietary information and protect company assets.
• Welcome and acknowledge guests according to company standards; anticipate and address guests