Duty Manager - Moxy Bangkok Ratchaprasong

About the Company

Moxy is an energetic, stylish Marriott brand offering a lively, social hotel experience. Moxy Crew create playful, welcoming spaces and deliver high-energy service to guests seeking fun and spontaneity.

About the Role

Process guest check-ins/check-outs, verify identity and payment, assign rooms and issue keys, set up accurate guest accounts, and ensure rates and billing are correct. Compile and review daily reports, complete cashier and closing reports, secure and balance bank drops, and follow Accounting procedures and authorizations. Support guest service needs and coordinate with other staff to fulfil requests.

Responsibilities

• Perform all guest check-ins: verify identity, form of payment, assign room, issue/activate room key, and enter Marriott Rewards information
• Ensure rates match market codes, document exceptions, secure payment prior to issuing room key, and verify/adjust billing
• Process all payment types, vouchers, paid-outs and charges; balance and drop receipts; count and secure bank at beginning and end of shift
• Compile and review daily reports, logs and contingency lists; complete cashier and closing reports
• Supply guests with directions and property information; accommodate and follow up on guest requests; assist individuals with disabilities
• Notify Loss Prevention/Security of any guest reports of theft
• Assist management with training, evaluating, counseling, motivating and coaching employees; act as a role model and first point of contact for Fair Treatment/Open Door Policy
• Develop and maintain positive working relationships and support team to reach common goals
• Follow company policies and procedures; report accidents, injuries and unsafe conditions; complete safety training and certifications
• Maintain professional personal appearance and confidentiality of proprietary information; protect company assets
• Answer telephones with appropriate etiquette; prepare and review written documents accurately; enter and locate information using computers/POS systems
• Stand, sit or walk for extended periods; lift/carry/push/pull items up to 10 pounds; perform other reasonable duties as requested by supervisors

Qualifications

• Education: High school diploma or G.E.D. equivalent
• Related work experience: At least 1 year
• Supervisory experience: At least 1 year
• License/Certification: None required

Additional Information

Marriott International is an equal opportunity employer committed to non-discrimination and providing access to opportunity for all associates, including those with disabilities and veterans.