Information Technology Support Technician

About the Role

Provide technical support to the various technological platforms of the company (hardware, software) and implementing security policies, ensuring connectivity systems, patching, coordinate and monitor the implementation of best practices and support projects, support the area of technology in the development and operation of accounts, among others. Physical and Remote Support.

Responsibilities

• Provide technical support for hardware and software platforms and implement security policies.
• Maintain connectivity systems, perform patching, updates and software deployments.
• Coordinate and monitor implementation of best practices and support projects.
• Respond to inquiries from internal clients and take ownership of user problems; provide training and advice for computer equipment use.
• Perform changes on distribution lists and organizational units within G-suite.
• Perform VLAN changes and port configuration as required.
• Serve as the main point of contact for IT-related activities at the site(s) under scope.
• Maintain IT asset management controls for assets under responsibility.

Qualifications

• Able to participate in a 24x7 rotation schedule (nights, weekends, and holidays).
• No active disciplinary processes.
• Knowledge of virtualization technologies under Windows and Linux (required).
• Intermediate knowledge of software deployment.
• Intermediate network knowledge (VLAN changes, port configuration).
• Intermediate Active Directory knowledge (required).
• Previous remote support experience and knowledge.
• Bomgar management (desirable).
• Intermediate Avaya Console Management knowledge (required).
• Distribution list groups and organizational units knowledge (required).
• Strong IT troubleshooting (hardware, software and networking) (required).

Skills

• Teamwork
• Problem-Solving
• Collaborating
• Remote support
• Client service oriented; strong interpersonal and customer service skills
• Strong verbal and written communication skills
• Fast adaptation to technology changes

Education / Experience and Knowledge

• Degree in IT, Systems Engineering, Computer Science or related careers.
• Proof of PC skills (installation, configuration, troubleshooting, and maintenance) (required).
• Technology certifications desirable: A+, Network+, Server+, MCP, CCNA, ITIL, etc.
• Completed online courses of IAspire Essentials (mandatory).
• G-suite Certification (desirable).
• PDQ certification (desirable).
• Desktop Central certification (desirable).