Project Coordinator (Media Option, Thailand)

About the Company

MGID is a global native advertising platform that helps brands reach unique local audiences at scale. At MGID, we empower brands and publishers to collaborate transparently through our privacy-first targeting technology. This enables advertisers to drive performance and awareness while allowing publishers to retain and monetize their audiences. Today, we're creating innovative technologies, and with your help, we aim to reach even greater heights.

About the Role

We are looking for an ambitious Project Coordinator who will play a crucial role in fostering the relationship with Clients.

Responsibilities

• Respond to customer queries in a timely and accurate way via phone, live chat, and Line official account
• Handle client questions and complaints
• Support the internal communication from Pepsi team via Line open chat
• Review the user's point collection and redemption
• Proceed with point collection for non-app users
• Cooperate with suppliers for reward purchase
• Cooperate with customers on reward delivery processes
• Keeping track of quantity and delivery times
• Resolving any arising problems or complaints
• Cooperate with courier companies if any unsuccessful delivery issues occur
• Responsible for reporting/generating data on a regularly scheduled and ad hoc basis as requested by colleagues and other partners

Requirements

• 1+ year of experience in customer service/ project coordination/ direct response environment
• Computer literacy
• Exceptional written and verbal communication, planning skills
• Excellent attention to detail and strong organization
• Ability to analyze information and make decisions
• Teamwork and interpersonal skills. Trustworthy and dependable
• Strong analytical and client management skills
• Fluent Thai
• At least Pre-intermediate English

Additional Information

Will be a plus:

• Experience as a project coordinator
• English communication skills

At MGID, we thrive on innovation, collaboration, and a passion for AdTech. Our culture is built on openness, transparency, and a shared drive for excellence. We empower our teams to take bold steps, embrace challenges, and grow together in a dynamic, people-first environment. Here, your ideas matter, your contributions are valued, and your potential has no limits. Join us and shape the future of digital advertising!