T&L: Quality & Risk Manager (TH)

Job overview:

Be an advisor and a subject matter resource for reputation, quality and risk management matters, and provide sound, practical and timely advice to T&L personnel in Thailand and other geographies as required.

Job Responsibilities:

• Work with Thailand T&L Leader, Southeast Asia (SEA) T&L Quality & Risk Leader and Team to execute quality and risk plan and strategies, and where required, execution of SEA and Asia Pacific quality and risk initiatives;
• Develop and foster a consultation network and intelligent risk culture within the T&L practice in Thailand and SEA;
• Assist to develop policy, processes, tools and templates to enable T&L professionals in Thailand and SEA to work efficiently and effectively to deliver client engagements while maintaining compliance with reputation and risk management policies, as well as legal and regulatory requirements;
• Provide timely consultation on daily queries raised by Thailand and SEA T&L personnel;
• Review legal documents on daily basis such as contracts, NDA, engagement letters, bidding documents, as well as communicate with clients’ legal team and manage arising contractual risks;
• Review client and engagement acceptance and risk assessment process on daily basis;
• Conducting internal practice review, inflight reviews, spot checks on T&L personnel compliance to the internal policies.
• Tracking and monitoring of T&L personnel compliance to Firm’s policies, evaluate non-compliances under disciplinary policies and issuing warning letters;
• Deliver online and offline risk management learning programs as main facilitator, to all T&L professionals in Thailand and as applicable, SEA;
• Manage work priorities independently, maintain regular communication with the SEA Quality & Risk team and escalate matters promptly where guidance or support is needed;
• Other tasks where required, to support the T&L quality and risk program.

Qualifications:

• A bachelor’s degree in a relevant major, with a minimum GPA of 3.0 or equivalent academic standing.
• At least 7 years of professional services experience with at least 2 years in a managerial position, preferably in risk management, quality, compliance, legal, tax or a related advisory environment.
• Strong communication skills, with fluency in English, both verbally and in writing.
• Comfortable managing multiple priorities, working under pressure and meeting deadlines, with the judgement to escalate issues early.
• Demonstrates strong attention to detail, sound judgement and the ability to identify and manage risks thoughtfully.
• Able to work independently in a local office while staying actively connected with regional colleagues through regular virtual collaboration.
• Able work and collaborate with different teams across different businesses, geographies and in a cohesive team environment.
• Based in Bangkok and able to work from the office full-time.
• Able to travel overseas when required.
• Knowledge and experience in digitalization and technology is an advantage.