Digital Solution Engineer

Overview

Engages with customer technical decision makers and influencers. Leverages customer context, portfolio expertise, and deep technical or industry knowledge to build credibility with customers. Leads technical wins for technologies. Leverages resources with minimal support and proactively engages product and support teams to remediate blockers. Engages in partner sell-with scenarios by acting as a liaison and shares visibility on partner resources and processes. Captures core competitive knowledge across solution areas and delivers back to product and engineering teams to enhance capabilities and develop strategies. Provides strategic, technical, and partner input based on Microsoft capability to contribute to strategy development. Represents the customer to product teams to shape products and services. Works with account teams to shape strategic win plan and tailor Microsoft messaging. Monitors, analyzes, and identifies opportunities to promote product usage. Applies and customizes existing demonstration assets. Presents, applies, and customizes architecture patterns to partners or customers. Applies and coaches sales team to use sales methodologies to guide customers through digital transformation. Independently builds readiness plan and identifies learning gaps. Conducts group training, one-to-many events, or leverages existing scale enablement programs to educate about Microsoft products. Monitors and responds to tech community posts.

Responsibilities

• Acts as the voice of the customer (VOC) by driving new feedback, blockers, insights, and resources across territories so they can be added and prioritized. Represents the customer to product teams to shape products and services by providing insights across the territory.
• Captures core customer compete knowledge across solution areas and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies.
• Provides strategic, technical, and partner input based on Microsoft capability to contribute to strategy development, leveraging partner and competitor knowledge.
• Uses knowledge of customer context, cross-solution, or portfolio expertise, and technical and market/industry knowledge to build credibility with customers individually or at scale.
• Leverages knowledge of programs and investments and proactively engages with engineering, product, and support teams to remediate blockers.
• Helps ensure consistency and quality of engagements through adherence of standards and best practices. Utilizes common sales and delivery methodology for the Microsoft sales organization to identify and engage customers in new opportunities. Actively seeks and incorporates feedback on customer impact to increase capabilities.
• Presents, applies, and customizes architecture patterns to partners or customers or businesses and drives cross-workload support for Microsoft Solutions.
• Applies and customizes existing demonstration assets. Demonstrates and oversees demonstrations of solutions based on multiple Microsoft products.
• Engages in partner sell-with scenarios by acting as liaison between the partner and team and shares visibility on partner resources and processes. Supports the development and maintenance of relationships with pre-sale team and partners. Self-identifies and selects top 5 to 10 go-to partners on proactive and early engagement in opportunities.

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, Engineering or related field AND 4+ years technical pre-sales or technical consulting experience OR equivalent experience.
• 4+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
• Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Microsoft Office 365; Power BI; Azure Administrator, Architecture, and Development exams; Cloud Platform Technologies; Information Security; Architecture).