Network Operations Center (NOC) Technician

Purpose:

Monitor data center infrastructure and IT systems from the Network Operations Center, ensuring proactive detection and rapid response to any issues affecting availability or performance.

Key Responsibilities:

• Monitor infrastructure and environmental systems via BMS and monitoring tools
• Track and respond to alarms from critical systems
• Create and manage incident tickets in ticketing system
• Coordinate response activities with engineering teams
• Communicate with clients regarding incidents and maintenance
• Maintain NOC documentation and runbooks
• Generate operational reports and dashboards
• Monitor access control and video surveillance systems
• Coordinate with Remote Hands team for physical tasks
• Escalate critical issues per escalation matrix
• Document all activities in shift logs
• Support 24/7 NOC operations through shift rotation
• Maintain updated contact lists and escalation procedures

Job Specification

Education:

• Bachelor's degree or Diploma in Information Technology, Computer Science, or related field

Experience:

• Minimum 2 years in NOC, helpdesk, or IT operations role
• Experience with monitoring systems and ticketing platforms
• Data center operations experience preferred

Skills & Competencies:

• Strong computer and IT systems knowledge
• Excellent communication skills (written and verbal)
• Ability to multitask and prioritize effectively
• Customer service orientation
• Analytical thinking and problem diagnosis
• Attention to detail and accurate documentation
• Ability to work under pressure in 24/7 environment

Certifications (Preferred):

• ITIL Foundation
• CompTIA A+ or Network+
• Monitoring tool certifications (Nagios, SolarWinds, etc.)

Language:

• Fluent in Thai and English (spoken and written)