Customer Service / Operations Manager

About the Company

Sinpex Connection Logistics is a premier, full-service logistics provider with deep roots in Asia dating back to 1998. Formed in 2020 through a strategic partnership between Apex Logistics International and Sino Connections Logistics, we have rapidly ascended to become a powerhouse in ocean freight forwarding. Currently ranked among the Top 15 ocean freight providers out of China and Top 20 across all of Asia, we specialize in the Trans-Pacific trade. As a "forwarder’s forwarder," we empower other NVOCCs and logistics providers through our elite industry relationships, competitive rates, and specialized expertise.

We are seeking an experienced and hands on Customer Service / Operations Manager to lead and manage Ocean Freight operations in Thailand, while also overseeing and coordinating other logistics services such as air freight, trucking, warehousing, and value added services.

Responsibilities

• Lead and manage day to day ocean freight operations, including FCL, LCL, imports, exports, and cross trade shipments.
• Ensure timely execution of bookings, documentation, customs coordination, and delivery.
• Maintain compliance with Thai customs regulations, carrier requirements, and international shipping standards.
• Act as the escalation point for key customers and operational issues, ensuring timely and effective resolution.
• Coordinate closely with sales teams to support customer requirements, pricing accuracy, and service commitments.
• Maintain strong working relationships with carriers, overseas agents, trucking vendors, and warehouse operators.
• Support and coordinate ad-hoc air freight, domestic trucking, warehousing, and value added services (e.g. packing, labeling, consolidation) as part of integrated logistics solutions.
• Ensure consistent service quality across all logistics products.
• Lead, coach, and develop the customer service and operations team; set clear KPIs related to service quality, productivity, and cost control.
• Monitor operational performance and implement continuous improvement initiatives.
• Monitor operational costs and support branch profitability through efficient operations; prepare regular operational and service performance reports for management.
• Ensure adherence to internal SOPs, controls, and compliance requirements.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Business Administration, or related field.
• Minimum 5 years of experience in freight forwarding or logistics, with strong hands on ocean freight operations experience.
• Working knowledge of air freight, trucking, warehousing, and value added logistics services.
• Prior experience in a supervisory or managerial role is required.
• Strong leadership, coordination, and problem solving skills.
• Excellent communication skills in Thai and English (written and spoken); Mandarin/Chinese is an advantage.
• Proficient in MS Office and freight forwarding systems.

Additional Information

• Location: Thailand — onsite.
• Employment type: Full-time.