Assistant Manager Client Services

Description:

• Be the client’s key contact point for all trade services of HSBC
• Identify and address customer needs from both existing and new customers
• Have strong sense of service mind and ability to handle difficult issues
• Be able to coach/support Client Service team and Trade Services for all trade services of HSBC.
• Conduct the training/knowledge sharing to customers.
• Cooperate with Business Development team to increase volume and utilization on bank trade product.
• Coordinate with all stakeholders and product partners to facilitate client’s trade transactions
• Ensure customer complaints are escalated to internal teams, regulatory body or HSBC group as appropriate, in line with prevailing policies
• Ensure that HSBC brand values are upheld in all interactions
• Coordinate and work with Implementation Team for client’s HSBCnet onboarding

Qualifications

• Master/Bachelor’s degree in any related fields (preferably Business Management, Finance or International Trade degree is an advantage)
• Minimum 3-5 years in trade operation or client service role in trade department
• Robust knowledge of (latest version) Documentary Credits, DC Amendment, Confirmation of DC, all types of export documents, Uniform Customs and Practice for Documentary Credits (UCP), (latest version) Uniform Rules for Collections (URC), Uniform Rules for Bank-to-Bank Reimbursements under Documentary Credits published by the ICC (URR), International Standard Banking Practice (ISBP), Bank of Thailand regulation, AMLO, and US/UN Sanction.
• Good analytical thinking and attentive to details are necessary to guide client’s trade transaction and resolve issues
• Can work independently under pressure
• Good communication, interpersonal selling and negotiation skills
• Excellent command of both spoken and written English
• PC literate including knowledge of Microsoft Office