Airfreight Customer Service Representative

Responsibilities

• Manage the full cycle of airfreight shipment from booking to delivery, including booking receiving, booking with airlines/coloaders, arranging pickup and Customs declaration, preparing MAWB/HAWB, sending pre-alerts, and updating all shipment data and milestones into the system in a timely manner.
• Liaise with airlines or coloaders to secure competitive rates and provide quotations to external and internal inquiries.
• Serve as the main point of contact for customers; provide proactive updates on shipment status, potential delays, and solutions.
• Complete revenue and cost entry into the system as per KPI requirements, issue invoices timely and follow up on accounts receivable outstanding.
• Complete document filing as per company standard procedures.

Qualifications

• Bachelor degree or above.
• Fluent in both written and spoken English.
• Proficient in MS Office, especially Excel.
• 5 years hands-on airfreight forwarding operations experience, preferably in global freight forwarders.
• Familiarity with CargoWise system is a plus.
• Team player with good communication skills and air operations–related problem solving experience.