Fraud & Cybercrime Operations Specialist

About the Role

The Fraud & Cybercrime Operations Specialist is a key member of the team responsible for day-to-day execution of the fraud risk management framework. This role focuses on daily fraud monitoring operations, assisting in cybercrime investigations, and supporting coordination with law enforcement to prevent, detect, and respond to fraud in compliance with regulatory requirements.

Responsibilities

• Review and analyze fraud alerts generated by the monitoring system based on predefined rules and scenarios.
• Handle and document initial fraud cases and escalate complex issues to senior team members as needed.
• Assist in operational processes for reporting and exchanging data with the Central Fraud Registry (CFR) and other similar registries in the APAC region.
• Support investigations into potential fraud and cybercrime cases (e.g., scams, account takeovers, mule accounts), perform basic transaction tracing (fund flow analysis), and gather evidence for case files.
• Help prepare documentation for account actions (suspension, freezing) under supervision and ensure all case information is accurately documented to create a clear audit trail.
• Assist the team in liaising with the Royal Thai Police and other relevant agencies and prepare/organize data for sharing with the Cyber Crime Investigation Bureau as required by law.
• Support preparation of fraud incident reports for the Bank of Thailand and gather information to respond to official requests from regulators and law enforcement.
• Help ensure daily operations comply with applicable laws (Payment Systems Act, AML regulations) and gather documentation/evidence for internal audits and regulatory inspections.
• Identify and report common fraud trends and patterns observed during monitoring, provide feedback on detection rules and tools, and work with product and other teams to improve fraud prevention features.
• Collaborate with internal teams (Payment Risk, AML Ops, Customer Service, Compliance) to manage and resolve fraud incidents.
• Participate in internal training programs on fraud risks and detection procedures and help promote a culture of fraud awareness within the team.

Qualifications

• Bachelor’s degree in Business, Finance, Law, Criminology or related field.
• 2–4 years of experience in an operational role in fraud, risk, compliance, or a related area within fintech, banking, or e-commerce.
• Familiarity with or strong interest in the Thai regulatory environment, including Bank of Thailand (BoT) guidelines.
• Experience using computer systems for monitoring or data entry; experience with fraud monitoring tools is a plus.
• Good analytical and problem-solving skills with strong attention to detail.
• Ability to work collaboratively in a team environment, good communication skills, and a willingness to learn.
• Fluency in Thai and business-level English is required.

Additional Information

• Company: E-commerce
• Location: Office at BTS Saladaeng, Bangkok (onsite)
• Period: 1-year contract