Client Solutions Manager (Apps, Finance, Automotive, Telco, Gaming), Thailand

About the Team

Client Solutions Team at TikTok helps nurture accounts through high-touch client service and education on TikTok solutions, supporting brands in achieving their marketing and business objectives. Cross-functional collaboration is a mainstay for the team in providing holistic solutions that cover product knowledge, vertical expertise and market-level insights. Our team is looking for individuals possessing strong business acumen and the ability to provide consultative sales in a fast-paced environment.

Responsibilities

• Track business progress and develop solutions to support attainment
• Share insights on brand building, media solutions, market sectors and verticals to strengthen consultative selling and troubleshooting
• Optimize operational efficiencies, support task prioritisation and adoption of automation to improve CST self-sufficiency
• Support campaign management and optimization when required
• Lead by example through collaboration and knowledge sharing
• Support performance of the hybrid pod business and day-to-day maintenance of the book of business
• Identify opportunities within verticals that align with advertiser goals and help minimize churn
• Support development of strategic plans to onboard and educate advertisers through scaled initiatives and programs
• Align with Brand Partnerships on account plans and support execution while collaborating cross-functionally to pitch and close opportunities
• Contribute insights on business priorities based on market landscape, advertiser mix, vertical, product adoption and revenue data
• Create best practices such as playbooks, case studies, workshop content and frameworks
• Participate in product update discussions, educate brands and agencies on products, and advise on best practices
• Engage and build relationships with advertisers and key stakeholders; support regular business reviews and provide transparent updates to leadership

Qualifications

Minimum Qualifications:

• 5+ years experience in account management/client services in digital marketing, product, consulting, communications, or internet technology
• Proven track record of contributing to growth of a profitable book of business and high degree of autonomy
• Strategic thinker with experience identifying initiatives that drive business performance and operational efficiencies
• Ability to gather, analyze and present data to identify insights and support actionable next steps
• Knowledge and experience in tracking, attribution, and measurement logic; experience with GA, MMPs, pixel implementation, Brand Lift Studies and basic troubleshooting
• Hands-on experience planning, optimising and reporting on full funnel (brand to performance) campaigns

Preferred Qualifications:

• Understanding of the media landscape, brand building and marketing for global & local brands; deep knowledge in Automotive, Finance & Fintech, and App industry preferred
• Creative/Brand Strategy or performance marketing experience is a plus
• Strong analytical mindset with hands-on experience in dashboards, data infrastructure and data visualization
• Excellent communicator and presenter with strong interpersonal skills
• Highly organized, proactive, comfortable collaborating and able to travel where required

About TikTok

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Benefits

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come.