Sorting Center Operations Team Lead/Distribution Manager (Shopee Express)

About the Role

The Sorting Center Operations Lead is responsible for managing end-to-end sorting center operations while driving strategic initiatives to improve operational efficiency, capacity utilization, and service quality. This role ensures high-volume parcel processing runs smoothly while continuously optimizing processes, resources, and infrastructure to support Shopee Express growth.

Responsibilities

• Lead and oversee daily sorting center operations including inbound, sorting, and outbound processes to ensure parcels are processed accurately and dispatched on time.
• Manage and develop frontline operational teams, including shift leaders and operators, to maintain high productivity and operational discipline.
• Monitor key operational KPIs such as throughput, on-time dispatch, sorting accuracy, and backlog, and drive actions to improve performance.
• Identify operational bottlenecks and lead process improvement initiatives to enhance sorting efficiency and reduce operational costs.
• Collaborate with Linehaul, Last Mile, Network Planning, and other cross-functional teams to ensure seamless parcel flow across the logistics network.
• Lead peak planning and capacity management to support high parcel volume growth during campaigns and peak seasons.
• Drive operational excellence through SOP standardization, performance tracking, and continuous improvement initiatives.
• Ensure compliance with safety standards, operational policies, and risk management practices.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Industrial Engineering, Business, or related fields.
• 5+ years of experience in logistics, warehouse, fulfillment, or high-volume operations.
• Proven experience managing large operational teams in fast-paced environments.
• Strong analytical and problem-solving skills with experience in operational performance management.
• Ability to lead process improvements and operational transformation initiatives.
• Strong leadership, stakeholder management, and communication skills.