IMS Customer Service Executive - New Product Development (NPD)

A DAY IN THE LIFE...

• Lead project as a focal contact point of relevant parties IMS new product development for TH Factories/Co-Packers or Import New Products from Affiliates. Provide recommendation, information to both internal and external customers when starting new product study
• Manage project timelines, milestones, risks, and action plans to ensure on-time market launches
• Coordinate with cross-functional teams, including Supply Chain, Marketing, Quality, Regulatory Affairs, Finance, and Manufacturing
• Monitor project progress and facilitate regular project review meetings with key stakeholders
• Assess supply capability and identify potential constraints or risks impacting product launches
• Support import and export activities by ensuring compliance with customs, FDA, and regulatory requirements
• Manage product documentation, approvals, trial shipments, and product brief completion
• Act as the primary liaison between producing and receiving markets to ensure alignment throughout the product development process
• Drive effective communication and problem-solving to achieve successful project execution

ARE YOU A FIT?

• Bachelor's degree in International Business, Supply Chain, Logistics, Business Administration, or a related field
• Minimum 5 years of experience in Supply Chain, Customer Service, Project Management, or a related function
• Strong project management and coordination skills
• Good understanding of supply chain processes and customer service operations
• Intermediate to strong English communication skills
• Excellent stakeholder management, communication, and influencing skills
• Ability to work independently, prioritize tasks, and manage multiple projects simultaneously