Supervisor - MD-Order Management

Roles and Responsibilities:

• Monitor all order issues and resolve discrepancies, ensuring accurate billing of transactions.
• Organize, direct, and monitor daily order fulfillment activities of the MD Order Management Team.
• Distribute workload, monitor performance, and conduct performance reviews.
• Ensure the accuracy and timeliness of order processing.
• Oversee coordination of delivery scheduling and related processes to ensure customer satisfaction.
• Establish operational procedures to ensure timely execution of delivery orders.
• Implement training, support, and instruction on order quality and procedures.
• Maintain effective collaboration with cross-functional teams and promote productivity improvement through administrative best practices.
• Ensure all issues and problems are resolved promptly.
• Analyze challenges related to undelivered products, returned products, rescheduling, and other issues that may impact delivery commitments.
• Develop and document order input procedures as assigned.
• Verify all order lines, prepare order status reports on a daily, weekly, and monthly basis, manage shipments, and respond to inquiries regarding order status.
• Analyze service performance, identify root causes affecting team performance, and implement improvement actions.
• Reduce complaints from customers and principals.
• Ensure all equipment is functioning efficiently.
• Ensure compliance with company and business policies, administer sales orders, and maintain an appropriate order flow.
• Prepare and communicate process changes to relevant departments and principals, ensuring optimal practices across all processes.
• Build and maintain strong relationships with customers and principals.
• Prepare, manage, implement, and control staff incentive and remuneration programs to accurately measure and reflect performance.
• Participate in company projects as required.
• Prepare and present operational data related to areas of responsibility for customer operations reviews.

Minimum Qualifications:

• Bachelor's degree in any field
• Experience in document preparation and order taking
• Excellent communication skills
• Ability to communicate in English is an advantage
• Good personality and presentation skills
• Strong analytical and problem-solving skills
• Ability to work under pressure and travel up-country
• Proficient in Microsoft Office applications and office equipment

What We Offer:

• We are committed to fostering an inclusive environment where our employees can learn, grow, and achieve shared success.
• We champion diversity, equity, and inclusion, ensuring every individual feels valued, respected, and treated fairly.
• As a leading multi-market healthcare solutions provider, we empower our employees to gain comprehensive knowledge and expertise in the dynamic healthcare industry across the region.
• Enjoy the flexibility to effectively balance your work and personal life while taking charge of your career journey through our empowering growth opportunities.
• Our Total Rewards program is designed to support your overall well-being in every aspect.