Night Supervisor - Marriott Executive Apartments Bangkok Sukhumvit 50

About the Role

Night Supervisor responsible for front desk operations during the night shift, including guest check-ins/check-outs, cashiering and bank reconciliation, coordinating guest requests, supporting team performance, and ensuring safety and quality standards.

Responsibilities

• Process all guest check-ins: verify guest identity and form of payment, assign room, issue/activate room key, and enter Marriott Rewards information.
• Ensure rates match market codes and document exceptions; secure payment prior to issuing room key and verify/adjust billing.
• Process all payment types, vouchers, paid-outs and charges; complete cashier and closing reports, balance and drop receipts; count and secure bank at beginning and end of shift; obtain manual authorizations and follow Accounting procedures.
• Compile and review daily reports, logs and contingency lists; notify Loss Prevention/Security of any guest reports of theft.
• Supply guests with directions and property information; accommodate guest requests, contact appropriate staff and follow up to ensure requests have been met; assist individuals with disabilities; welcome and acknowledge guests.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy; develop and maintain positive working relationships.
• Follow company policies and procedures; report accidents, injuries and unsafe work conditions; complete safety training and certifications; maintain professional appearance and confidentiality; protect company assets.
• Use computers/POS systems to enter and locate information; answer telephones using appropriate etiquette; stand, sit or walk for extended periods; move, lift, carry, push, pull and place objects weighing up to 10 pounds; perform other reasonable job duties as requested by Supervisors.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None.

Additional Information

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. Marriott Executive Apartments offers temporary housing in major cities and aims to help guests feel comfortable while living away from home.