Telemarketing Executive (Taiwanese - English Speaking)

About the Company

Job Location: AVC Phuket Preview Centre

Minor Hotels is an international hotel owner, operator and investor with a diverse portfolio of over 530 properties across 50+ countries, operating brands including Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI.

Responsibilities

• Contact potential guests by telephone to promote and sell a discounted Holiday Discovery Package and invite them to a personal preview at the onsite sales gallery.
• Make outbound dials at a rate of at least 20 dials per hour and meet efficiency guidelines.
• Follow a scripted presentation to ensure accurate communication and maximize booked preview presentations.
• Use empathetic listening and problem‑solving to overcome objections and persuade guests to attend the 90‑minute sales presentation.
• Support the customer’s decision to purchase by sharing benefits and reinforcing the value and enjoyment of the package.
• Ensure guests meet qualifications and document participation details accurately and timely.
• Effectively manage company‑assigned leads to maximize conversion to preview presentations.
• Perform clerical or other reasonable duties as requested by the Telemarketing Manager/Supervisor.

Qualifications

• Fluent in Taiwanese (Mandarin) and English (Taiwanese - English speaking role).
• Positive and enthusiastic attitude with professional presentation.
• Excellent verbal and non‑verbal communication and excellent listening skills.
• Ability to work independently and as an active team player; multi‑tasking ability.
• Problem solving and negotiating ability; persuasive and empathetic approach.
• Minimum one year’s experience in Shared Ownership selling, or two years’ experience in direct selling.
• Tertiary or university education desirable but not essential.