Assistant Manager Sales, Catering

POSITION SUMMARY

Assistant Manager, Sales - Catering

• Assist in developing and implementing catering sales strategies to achieve revenue goals and maximize hotel profitability.
• Identify and solicit new catering business opportunities through prospecting, networking, referrals, and direct sales activities.
• Manage and grow existing accounts while maintaining strong relationships with corporate clients, event planners, travel partners, and other key stakeholders.
• Respond promptly to catering inquiries, prepare proposals, negotiate contracts, and secure business opportunities that align with revenue objectives.
• Conduct site inspections, client meetings, and property tours to showcase hotel facilities and catering services.
• Coordinate with Operations, Culinary, Events, Finance, and other departments to ensure successful planning and execution of events.
• Monitor market trends, competitor activities, and customer preferences to identify new business opportunities and maintain a competitive advantage.
• Utilize effective sales techniques, including upselling and cross-selling, to maximize catering revenues while ensuring client satisfaction and loyalty.
• Maintain accurate records of sales activities, client communications, contracts, and forecasts in the company’s sales management system.
• Prepare regular sales reports, revenue forecasts, and account production analyses for management review.
• Handle client concerns, special requests, and event-related issues professionally and efficiently to ensure seamless service delivery.
• Promote Marriott brand standards and maintain a professional image in all client interactions and business activities.
• Support the Director of Sales and Director of Catering in achieving departmental goals, budget targets, and strategic initiatives.
• Assist in training, coaching, and motivating sales team members to enhance performance and productivity.
• Monitor team performance to ensure compliance with company standards, sales procedures, and service excellence expectations.
• Develop and maintain positive working relationships across departments to support successful event execution and customer satisfaction.
• Ensure all sales contracts, event orders, and related documentation are completed accurately and in accordance with company policies and procedures.
• Represent the hotel at industry events, trade shows, networking functions, and community activities to generate leads and strengthen market presence.
• Perform administrative and operational duties to support the Sales and Marketing department, including preparing correspondence, presentations, reports, and sales materials.
• Carry out other reasonable duties and responsibilities as assigned by management.

Leadership & Behavioral Expectations

• Serve as a role model by demonstrating professionalism, integrity, and commitment to Marriott's service culture.
• Support management in coaching, developing, and engaging associates to achieve individual and team objectives.
• Communicate effectively with clients, colleagues, and stakeholders using clear, professional, and persuasive communication.
• Anticipate client needs and deliver exceptional customer service to enhance guest satisfaction and repeat business.
• Maintain confidentiality of proprietary and business-sensitive information.
• Uphold Marriott policies, procedures, and brand standards at all times.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None