Reservation Supervisor

Job Description

Supervise the daily operations of the Reservations team, ensuring accurate and efficient reservation handling while supporting revenue optimization, guest satisfaction, and compliance with hotel standards.

Key Responsibilities

• Supervise daily reservation operations.
• Process and monitor reservations across all booking channels.
• Coordinate with Front Office, Sales, Revenue, and Housekeeping.
• Handle guest concerns and support service recovery.
• Coach and support the Reservations team.
• Ensure compliance with hotel policies and brand standards.

Qualifications

• Bachelor's degree in Hospitality, Tourism, Business, or related field.
• Minimum 2–3 years' experience in Hotel Reservations.
• Supervisory experience preferred.
• Knowledge of Opera PMS or similar reservation systems.
• Good English communication skills.