APAC Customer Service Associate

About the Role

Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a Client Success Specialist / APAC Customer Service Associate to join our team. This onsite, full-time role offers professional growth and the opportunity to work with a variety of industries. INFUSE prioritizes employee satisfaction and a supportive workplace where contributions are recognized.

Responsibilities

• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of solutions according to client needs and objectives.
• Communicate progress of monthly/quarterly initiatives to internal and external stakeholders.
• Identify and grow opportunities within the territory and collaborate with sales teams to ensure growth attainment.
• Assist with challenging client requests or issue escalations as needed.
• Provide assistance across administrative and operational tasks, such as data entry, updating internal systems, and managing schedules.

Qualifications

• Proven track record of managing client relationships, preferably in hospitality, client success, or sales.
• Strong communication and interpersonal skills.
• Ability to handle various tasks with attention to detail and manage priorities effectively in a fast-paced environment.
• Empathetic understanding of client needs and the ability to address them effectively.
• Ability to address challenges and proactively offer solutions.

Additional Information

• Hiring process: applications are reviewed by humans; shortlisted candidates may be asked to submit a video interview and complete a test or short project; interviews are conducted live (in person or via Zoom) with the hiring manager and/or interview team prior to any offer.
• INFUSE is committed to complying with applicable data privacy and security laws; see company Privacy Policy for details.
• We are an Equal Opportunity Employer and make hiring decisions based on qualifications, merit, and business needs without discrimination.