Team Lead, Merchant Acquisition

About the Company

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

About the Role

GrabMart, an online delivery service, is looking for a dynamic Senior Merchant Acquisition and Sales Operations to join our team in Bangkok. You will drive end-to-end GrabMart's merchant acquisition while optimizing merchant operations to ensure scalable growth.

Responsibilities

• Identify strategic merchant gaps and categories needed to enhance GrabMart's supply coverage and quality to align with vertical growth targets.
• Manage the end-to-end retail acquisition, from identifying prospects to successful contract signage.
• Deliver clear presentations that persuade merchants to partner with GrabMart.
• Lead contract negotiations to secure favorable terms, with a focus on long-term partnership growth and sustainable profitability for both parties.
• Develop customized partnership proposals that address the needs and goals of each merchant.
• Improve and standardize the onboarding structure and processes to provide a high-quality, efficient, and scalable activation pipeline across diverse merchant categories.
• Collaborate with company partners to ensure new merchants are activated and transition smoothly from acquisition to daily management.
• Implement and maintain a tracking system for merchant acquisition metrics.
• Work with related partners to align acquisition efforts with overall business goals and contribute to strategic projects to enhance overall merchant experience on the GrabMart platform.

Skills

• Proficiency in Microsoft Excel (can perform complex functions)
• Proficiency in SQL or similar database query language
• Team and people management
• Preferable strong understanding of Quick commerce, E-commerce, O2O or retail tech industry
• Communication: both Thai and English

Qualifications

• Bachelor's degree in Business Administration, Marketing, Engineering or a related field
• 4+ years of experience in sales, business development, or merchant acquisition
• Experience in e-commerce or food delivery industry

Benefits

• Term Life Insurance and comprehensive Medical Insurance
• GrabFlex benefits package
• Parental and Birthday leave and volunteering leave (LASA)
• Confidential Grabber Assistance Programme
• FlexWork arrangements such as differentiated hours

Additional Information

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.