Floor Supervisor

Company Description

At Mövenpick BDMS Wellness Resort Bangkok, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations. All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets. A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.

Job Description

• Supervise and coordinate the daily activities of Room Attendants and Housemen to ensure efficient housekeeping operations.
• Inspect guest rooms, corridors, pantries, and assigned public areas to ensure cleanliness, presentation, and brand standards are consistently maintained.
• Ensure all guest rooms, including arrivals, occupied, vacant, and VIP rooms, are cleaned and prepared according to hotel standards.
• Monitor room status updates and coordinate closely with Front Office and Engineering to ensure room readiness and timely resolution of maintenance issues.
• Respond promptly to guest requests, special arrangements, and service recovery situations to enhance guest satisfaction.
• Conduct quality inspections and provide coaching, guidance, and training to team members to maintain high performance standards.
• Monitor team attendance, grooming, productivity, and compliance with departmental procedures.
• Ensure proper handling of Lost & Found items in accordance with hotel policies.
• Maintain compliance with health, safety, hygiene, and environmental standards, including the proper use of cleaning chemicals and equipment.
• Support sustainability initiatives and contribute to a positive, productive, and collaborative working environment.

Qualifications

• Minimum 2 years of supervisory experience in Housekeeping within a premium hotel environment.
• Ensure exceptional housekeeping standards are maintained at all times, with zero compromise on cleanliness, hygiene, quality, and guest comfort.
• Good attention to detail and commitment to quality standards.
• Ability to work flexible shifts, including weekends and public holidays.
• Ability to communicate effectively in Thai (spoken and written) is mandatory.
• Basic English communication skills are an advantage.
• Proficient in Microsoft Office; experience with hotel systems is beneficial.

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.