Vacation Consultant (Arabic-English Speaking)

About the Company

A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come.

About the Role

As a Vacation Consultant (VC) at Anantara Vacation Club (AVC), your primary responsibility is conducting Club Presentations for guests. AVC will provide comprehensive training to ensure you are well-versed in AVC’s Club Points Ownership and understand all relevant legal guidelines, compliance rules, and presentation policies.

Responsibilities

• Achieve required targets in a professional and honest manner.
• Deliver Club Presentations consistently and accurately; be an active and punctual participant in all presentations and trainings, keep materials current, and continuously develop presentation skills through self-assessment, practice, and feedback.
• Prepare for daily appointments and follow AVC best practices when presenting to guests.
• Build rapport and trust with guests, discover guests’ needs through strategic questions to customise presentations, explain features, advantages and benefits of Club Points Ownership, and suggest appropriate ownership tiers.
• Have a working understanding of financing options and details related to Ownership (servicing, construction, financing, maintenance, repairs, appraisals) to answer guest questions clearly and concisely.
• Treat all guests with respect and courtesy regardless of purchase decision and represent the company ethically and professionally.
• Support marketing strategies, set and review performance goals weekly/monthly/YTD, adhere to ‘New Owner’ quality assurance and follow-up procedures, and assist in mentoring other VCs as requested.
• Maintain awareness of current events and AVC destinations to foster relationship building and perform other duties as assigned (may include business travel).

Key Performance Indicators

• Achieve required targets; attain high internal and external guest satisfaction; conduct professional presentations; maintain high standards of grooming, hygiene, dress code and punctuality; and perform as an active, engaged team member.

Qualifications

• Arabic-English speaking (role title). Positive and enthusiastic attitude, excellent verbal and non-verbal communication and listening skills, ability to work independently and as an active team player, ability to multi-task, and problem-solving and negotiating abilities. Must be willing to work weekends or holidays if required.
• Minimum one year’s experience in vacation ownership or timeshare sectors and/or two years’ experience in direct sales.
• Tertiary or university education desirable but not essential.