Quality System Officer

Overview

• Minor Food is one of Asia's most dynamic food service companies and a leading global restaurant operator, with more than 2,700 outlets across 25 countries. Our portfolio spans a wide range of well-loved brands - from The Pizza Company, Swensen's and Sizzler to Dairy Queen, Burger King, The Coffee Club, Bonchon, The Steak & More, Benihana and more.
• Driven by a commitment to delivering exceptional customer experiences and achieving the highest standards of satisfaction. We grow by innovating, expanding into new markets and investing in the people who make it all happen. Whether you're building your first career in food service or bringing years of expertise to the table, Minor Food offers the scale of a global operator with the energy and opportunity of a company that's still very much on the move.

Responsibilities

• Supervise and train FSQA activities to meet BRCGs and customers’ requirements.
• Responsible for NCR that related to Raw materials and Packaging materials including issue and follow up NCR and update status to management team.
• Plan for Raw materials and Packaging materials monitoring and reviewing the results.
• Participating in internal audit, supplier audit, third party audit and customer audit.
• Coordinate with both external WH and inter WH for daily issues concerned to incoming RM / PM and solutions.
• Coordinate with Purchasing and RD team for new supplier or new ingredient activity plan.
• Conduct supplier audit, supplier food safety and quality document review, approval, and filling.
• Coordinate with SMETA, RA, RSPO team for maintaining these systems in facility.
• Oversee team development and ensure effective daily execution of incoming inspection and disposition for RM and PM.
• Plan and conduct internal audit and follow up the completion and filing of BRCGS, SQMS, Halal, SMETA, Kosher, RSPO, RA, etc.
• Reporting supplier management status to top management on monthly basis.
• Follow up and update certification including food safety & food quality, Halal, Kosher from supplier.
• Leads all investigations and root cause analysis for issues identified of RM and PM.
• Responds and proactively reduces consumer complaints working with all supporting teams.
• Must be able to do additional job duties assigned by FSQA Manager.
• In case of absence of FSQA Supervisor, FSQA Manager will be responsible to provide adequate cover.