Lead Service Point Planning and Support (SPX Express)

About the Role

Lead Service Point Planning and Support for SPX Express, driving operational excellence, sales growth, manpower planning, P&L performance and branch expansion across the parcel shop network.

Responsibilities

• Drive operational excellence by monitoring key metrics such as service levels, on-time performance, and customer satisfaction.
• Ensure all branches comply with company policies, procedures, and operational guidelines.
• Support business expansion and performance improvement initiatives across all locations.
• Act as a key point of escalation for operational issues and implement timely solutions.
• Monitor and drive overall operational performance across all branches, ensuring service quality, SLA compliance, and continuous process improvement.
• Oversee and manage operations across 42 parcel shop branches to ensure smooth daily performance and service quality.
• Drive Non-Shopee (NS) sales growth across all parcel shops by identifying opportunities, setting targets, and supporting Area Managers in execution.
• Optimize staff productivity and shop efficiency through performance tracking, workload balancing, and process standardization.
• Oversee profit and loss performance of all branches, ensuring cost control, revenue growth, and sustainable profitability.
• Manage manpower allocation and workforce planning, ensuring optimal staffing levels aligned with business needs and expansion plans.
• Lead shop expansion strategy, including identifying new locations, evaluating business potential, and managing contract renewals.

Qualifications

• Bachelor’s Degree in Business Administration, Logistics, Supply Chain Management, or a related field. (Master’s Degree is a plus).
• Minimum 5 years of experience in Operations Management, Retail Management, or Express Delivery business.
• Proven track record of managing multiple sites (at least 20+ branches) and a large workforce (100+ employees).
• Experience in P&L Management is mandatory; must understand how to drive revenue and control operational costs.
• Good command of English and advanced proficiency in Microsoft Excel (for reporting/analysis).
• Experience in coaching and developing Area Managers to improve team performance.