Manager, Talent Acquisition

About the Role

Imagine leading the talent engine behind the world's largest jewellery brand's craftspeople. If you thrive on balancing strategic workforce planning with hands-on recruitment delivery, then you might be our next Manager, Talent Acquisition at Pandora Production.

Responsibilities

• Develop annual/rolling TA plans aligned with business expansion, attrition replacement, workforce planning and critical role priorities, partnering with business leaders, HRBPs and Finance.
• Segment recruitment plans by vacancy type (mass hiring, white-collar, critical skills, senior leadership) and provide market intelligence on talent supply, salary trends and channel effectiveness.
• Own recruitment governance, SLA/KPI tracking, dashboard reporting and compliance, ensuring every requisition has clear intake, sourcing strategy, owner, timeline and offer plan.
• Oversee full-cycle recruitment from sourcing to pre-onboarding handover, escalating bottlenecks early and ensuring adherence to policy, employment law and data privacy requirements.
• Plan and execute high-volume recruitment campaigns, tracking fulfilment rate, show-up rate and source conversion to adjust sourcing weekly.
• Build sourcing plans and personally lead or oversee critical/senior/confidential searches, coaching hiring managers on interview structure, scorecards and offer strategy.
• Brief and manage recruitment agencies, executive search firms and outsource partners with clear SLAs, reviewing performance on quality, speed, cost and candidate experience.
• Decide the right sourcing mix (in-house, agency, executive search, outsourced) based on urgency, scarcity and cost-benefit.
• Lead and allocate TA Specialists, TA Officers and outsourced recruiters, coaching the team on sourcing, screening judgment and data discipline to build recruitment capability.
• Maintain recruitment dashboards on pipeline health, SLA and cost; use data to drive process improvements and partner with Communications/HRBPs to strengthen employer brand.

Qualifications

• Bachelor's degree or higher in HR, Business Administration, Psychology, Organization Development or a related field.
• Minimum 10 years of TA experience, preferably in large manufacturing, retail, supply chain or MNC environments, including team leadership.
• Strong English communication and Thai language.
• Proven end-to-end recruitment experience across mass, white-collar, critical and senior/executive hiring under SLA/KPI expectations.
• Strong capability in workforce planning, sourcing strategy, recruitment analytics and market mapping.
• Hands-on experience managing agencies, search firms and outsource partners, including SLA tracking and cost control.
• Good understanding of employment Thai labour law, recruitment policy, compensation guidelines and data privacy requirements.
• Proficient with recruitment technology/ATS, sourcing platforms and dashboards.
• Strong executive presence, people leadership and data-driven decision-making, with high integrity and commitment to candidate experience.

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

About Pandora Production Thailand

Pandora started crafting its jewellery in Thailand in 1989, where our founders fell in love with the delicate craftsmanship of the Thai people. To date, there are two crafting facilities in Thailand, Bangkok and Lamphun, and we employ more than 13,000 skilled craftspeople. By the end of 2024, 113 million pieces sold globally were all hand-finished here in Thailand by our skilled craftspeople using high-quality raw materials and sustainable methods.