Hotel/Resort Manager

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

About the Role

A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.

Qualifications

• Preference given to candidates currently holding a Hotel Manager position.
• Background in Food & Beverage (F&B) preferred.
• Resort experience is required.
• Strong preference for candidates with experience managing renovations and capital projects.
• French speaking needed.
• Typically supported by 5 to 10 years in hotel operations and/or management or equivalent experience.
• Hands-on, on-the-floor leadership style with ability to drive service execution through staff and guest engagement.

Responsibilities

• Coordinate and effectively manage the day-to-day operations of the resort.
• Ensure all resort standards are established, maintained, and consistently enforced.
• Assume the authority of the RVP/General Manager in his absence.
• Maintain strong working relationships with resort owners and participate in owners’ meetings.
• Personally interact with guests, review feedback, and follow up on any service issues or concerns.
• Act as the resort spokesperson in the absence of the RVP/General Manager during emergencies or crisis situations.
• Perform any additional duties or projects assigned by the RVP/General Manager or Four Seasons Corporate Office.
• People: Embody Four Seasons Evolve Leadership Behaviors; lead by example with authenticity, visibility, integrity, and emotional intelligence to attract and retain talent. Act as a culture ambassador fostering empathy, respect, warmth, and belonging.
• Product: Innovate and enhance the guest experience across Rooms, F&B, Spa & Wellness, Recreation, Residences, and broader lifestyle offerings. Ensure Rooms operations deliver personalized luxury and flawless execution.
• Profit: Demonstrate commercial insight and operational discipline, connecting daily activities with strategic financial goals and proforma targets. Ensure Rooms, F&B, Spa, Retail, and Residences operate with rigorous financial control while delivering exceptional guest experiences.