Senior Manager - Operations

Position Summary:

This role supports the General Manager in driving commercial performance and operational profitability across key logistics accounts. The position oversees contract and pricing activities, financial and risk analysis, customer collaboration, compliance, and process improvement, while partnering with cross-functional teams to ensure sustainable business growth and service excellence.

Key Responsibilities:

• Assist in preparing, reviewing, and negotiating customer contracts, service agreements, and renewals under the GM’s supervision.
• Evaluate new business proposals, ensuring alignment between operational capability, cost structure, and pricing strategy.
• Maintain contract documentation and ensure compliance with internal governance and audit standards.
• Support change management, contract extensions, and scope modifications with accurate cost impact analysis.
• Analyze financial performance for each customer (P&L by account) and identify margin improvement opportunities.
• Validate cost models, billing accuracy, and revenue recognition to ensure profitability.
• Partner with Finance and Operations teams to prepare pricing proposals and business cases.
• Track commercial KPIs including revenue growth, renewal rates, and cost recovery metrics.
• Act as the commercial point of contact for assigned key accounts.
• Participate in customer meetings, quarterly business reviews (QBRs), and service improvement discussions.
• Collaborate with operations, business development, procurement, and legal teams to resolve contract or pricing issues.
• Support tender management and proposal submissions with pricing and commercial documentation.
• Ensure all contracts meet legal, financial, and operational compliance requirements.
• Monitor exposure to penalties, claims, or performance risks and recommend preventive actions.
• Support audits, internal controls, and documentation accuracy.
• Supervise and coach commercial analysts or coordinators in data analysis, pricing, and contract administration.
• Contribute to continuous improvement in commercial processes, tools, and reporting dashboards.
• Support the GM in driving commercial excellence, standardization, and governance.
• Demonstrate strong hands-on operational and technical expertise, with the ability to understand warehouse processes in depth and translate operational requirements into practical solutions.
• Be comfortable working closely with frontline operations and understanding issues at process level, rather than managing only through reports and KPIs.
• Take ownership of complex operational issues and develop practical, timely, and sustainable corrective actions.
• Maintain strong customer focus and confidently communicate operational challenges, root causes, recovery plans, and improvement actions to customers and senior management.

Qualifications:

• Education: Bachelor’s or master’s degree in Business, Finance, Logistics, Supply Chain, or a related field.
• Experience: 7–12 years of experience in 3PL, logistics, or supply chain management.
• Minimum 3 years in a commercial, pricing, or contract management leadership role.
• Technical Skills: Strong understanding of warehousing, distribution, and transport operations.
• Proficiency in cost modeling, financial analysis, and Excel-based pricing tools.
• Familiarity with ERP/WMS/TMS systems and contract management platforms.
• Soft Skills: Strong negotiation, analytical, and presentation skills.
• Good business judgment and problem-solving ability.
• Team leadership and stakeholder management skills.
• High attention to detail with a proactive, solution-driven mindset.