Housekeeping supervisor

About the Company

Join an Award-Winning Workplace Culture. At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide and remain committed to providing the best stay for every guest.

Responsibilities

• Supervise, motivate, and lead a team of housekeeping attendants; assign daily tasks, monitor performance, and provide guidance.
• Train new staff and provide ongoing development on hotel standards, safety procedures, and proper use of cleaning equipment and chemicals.
• Conduct regular inspections of guest rooms, public and back-of-house areas to ensure cleanliness, maintenance, and adherence to hotel standards; provide feedback and corrective actions as needed.
• Address and resolve guest requests or concerns related to housekeeping promptly and professionally; handle complaints and special cleaning requests.
• Monitor and manage housekeeping supplies (linens, cleaning agents, equipment); report inventory needs and damages.
• Assist in scheduling staff, maintain attendance records, and adjust staffing based on occupancy and special events.
• Enforce health & safety regulations, ensure use of PPE and proper hygiene practices.
• Work closely with Front Desk, Maintenance, and Laundry to communicate room status and maintenance issues.
• Oversee Lost and Found process: log, store securely, and return items to guests.
• Evaluate team performance, provide regular feedback, conduct performance reviews, and foster a motivated, high-performing team.
• Perform other reasonable duties as assigned by the manager.

Qualifications

• High school diploma or equivalent required; certification in hospitality management or related field is a plus.
• Strong leadership and team management abilities; excellent communication and interpersonal skills.
• Ability to inspect and assess cleanliness standards with keen attention to detail.
• Proficiency in housekeeping management systems and basic office software (e.g., Microsoft Word, Excel).
• Good organizational and time management skills to manage multiple tasks simultaneously.
• Knowledge of cleaning chemicals, equipment, and health & safety regulations.
• Service-oriented attitude, ability to work independently and as part of a team.
• Strong problem-solving skills, ability to handle stressful situations with composure, high level of initiative and ability to work under pressure.