Team Leader - Content Moderator - Japanese - Bangkok

Qualifications

• Fluent in English and Native in Japanese both written and verbal (REQUIRED)
• Willing to work in shifting schedule including night shift/weekend/ public holiday
• Has experience in same role at BPO Industry
• Proven leadership and management skills
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work in a fast-paced and dynamic environment.

Responsibilities

• Manage a team of ccontent moderator, ensuring that they adhere to company policies and procedures.
• Monitor team performance metrics
• Identify areas for improvement and implement strategies to enhance team performance
• Coach and train team members to improve their skills and knowledge.
• Conduct regular performance evaluations and provide feedback to team members.
• Collaborate with cross-functional teams
• Prepare and present regular reports on team performance to the management team