Program Coordinator (EMS / PCBA)

About the Company

A well-established Electronics Manufacturing Services (EMS) Company

About the Role

This position will be responsible for managing day-to-day operations and account activities for international client accounts (primarily US-based). The ideal candidate will handle order processing, coordinate engineering changes, and act as the central point of contact between overseas clients and internal factory teams to ensure project execution and on-time delivery.

Responsibilities

• Serve as the main window for the assigned USA accounts to handle inquiries, order updates, and daily business correspondence.
• Organize and participate in regular progress meetings with clients to provide project status updates.
• Liaise with internal cross-functional teams (Production, QA, and Engineering) to align factory output with client expectations.
• Manage incoming Purchase Orders (PO) and ensure accurate data entry into the manufacturing system.
• Track material readiness and production schedules by coordinating closely with planning and material control teams.
• Negotiate shipment timelines and lead times with clients when factory capacity or production adjustments are required.
• Coordinate internal implementation of Engineering Change Orders (ECO) requested by clients.
• Support gathering cost data and preparing documentation for Request for Quotation (RFQ) processes for current customers' new product models (PCBA / Assembly).

Qualifications

• Bachelor’s degree in Marketing, Business Administration, Engineering, or any related field.
• Minimum 4 years of experience in Customer Service, Project Coordination, Sales Support, or Planning within a manufacturing environment; direct experience in Electronics, EMS, or PCBA industries is highly preferred.
• Very good command of written and spoken English (capable of handling business emails and conference calls with overseas clients) and fluent in Thai both written and spoken.
• Proficient in Microsoft Office, especially MS Excel (VLOOKUP, Pivot Table) for data analysis and tracking schedules.
• Strong negotiation skills, problem-solving mindset, and the ability to perform effectively under pressure.