Head of Corporate Strategy and Business Development

About the Role

The role leads the strategic direction of the Commercial Segment by aligning with bank-wide corporate priorities and driving revenue, profitability, and market share growth. It involves developing innovative business models with strategic partners, overseeing sales strategy and performance management, leveraging data analytics for decision-making, and managing customer journey design and employee capability development to support long-term business transformation.

Responsibilities

• Align Commercial Segment strategy with Bank-wide corporate strategy and priorities; formulate and implement strategies and business plans to achieve revenue, profitability, and market share targets.
• Define value propositions, product/service mixes, and revenue models for Corporate & SME segments; monitor market landscape, competitor moves, and regulatory impacts to adjust strategies.
• Initiate and lead development of new business models: ideation, opportunity exploration, partner engagement, feasibility assessments, business cases, and drive execution through cross-functional teams.
• Oversee development of sales strategies, sales models, KPIs and incentive structures in alignment with CBG targets; drive customer acquisition and portfolio deepening.
• Ensure CRM systems, sales tools, and customer data are effectively leveraged to enhance sales opportunities and pipeline management.
• Set and monitor Commercial Segment KPIs, track financial and non-financial performance (customer satisfaction, risk management, employee engagement), and report to senior management with recommendations and corrective actions.
• Lead customer and market data analytics; oversee dashboards, reports, segmentation, revenue tracking, and ad-hoc analysis to support commercial decision-making and identify risks and opportunities.
• Design and improve customer journey and relationship models; co-develop and adjust products/services to meet evolving customer needs and integrate customer insights into strategy, marketing, and product development.
• Develop and implement communication strategies, employee experience management, training and engagement initiatives; lead change management and organizational readiness to support business transformation.
• Provide leadership for four teams (Strategic Management, Sales Management, Business Intelligence & Analytics, Communication & People Development); coach team heads and foster cross-functional collaboration across Marketing, Product, Risk, and Corporate Strategy.
• Act as a key representative of the Commercial Segment in senior leadership forums.

Qualifications

• Master’s degree in Business Administration, Finance, Economics, or related field.
• Minimum 10 years' experience in strategic planning, business development, or commercial banking, including experience in management consulting or strategic advisory roles.
• Strong strategic thinking, analytical, and problem-solving skills with deep understanding of financial products, Corporate & SME customer segments, and market dynamics.
• Proven ability to design and launch innovative business models and drive execution through cross-functional teams.
• Proficiency in data analytics, performance management, and CRM tools.
• Excellent communication, stakeholder engagement, and change leadership capabilities; customer-centric and collaborative with a focus on innovation and sustainable growth.